01Contact
Need help? Email us at info@waycon.app with your iOS version, your app version (Profile → Settings → About → Version) and a short description of the issue. We usually reply within 2 business days.
02FAQ
I can’t join a voice channel
Check your connection and microphone permission. If your monthly intercom time is used up, you can see it under Profile → Settings → Subscription → View My Subscription, in the “Intercom Time” row.
My ride was recorded incompletely
Keep location permission on “Always” with “Precise Location” enabled. Low Power Mode or force-quitting the app can interrupt recording.
How do I cancel my subscription?
Go to iPhone Settings → your Apple ID → Subscriptions → Waycon. In the app, the “Manage Subscription” button under Profile → Settings → Subscription → View My Subscription takes you there too.
How do I restore my purchases?
Profile → Settings → Subscription → View My Subscription → “Restore purchases”.
How do I delete my account?
Profile → Settings → Account Settings → “Delete my account”. Your account and data are removed; see the Privacy Policy for details.
How do I report a user or content?
Choose “Report” from the menu of the profile or content.